At Prrobtex, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our procedures regarding refunds for our various programs and services. By purchasing or enrolling in any of our services, you agree to the terms of this Refund Policy.
For our standard program enrollments, we offer a 14-day cooling-off period from the date of purchase. If you decide to cancel your enrollment within this period, you will be eligible for a full refund of your payment, subject to the conditions outlined below.
To be eligible for a refund within the 14-day cooling-off period:
Approved refunds will be processed within 14 business days of the approval. Refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
For monthly subscription services, you may cancel your subscription at any time. However, we do not provide partial refunds for unused portions of the current billing period. Your subscription will remain active until the end of the current billing period, after which it will not renew.
For annual subscription services:
To cancel a subscription:
For individual consultations and appointments:
You may reschedule a consultation without penalty if the request is made at least 24 hours before the scheduled appointment time. Rescheduling requests made less than 24 hours before the appointment may incur a rescheduling fee of 25% of the original consultation cost.
Different program tiers may have specific refund policies as outlined below:
| Program Tier | Refund Eligibility Period | Conditions |
|---|---|---|
| Essential Program | 14 days from enrollment | Full refund less the cost of any services already provided |
| Advanced Program | 14 days from enrollment | Full refund less the cost of any assessments, consultations, or materials already provided |
| Comprehensive Program | 30 days from enrollment | Prorated refund based on services utilized, less a 10% administrative fee |
The following items and services are non-refundable:
In the event that you are unable to participate in or continue with a program due to medical reasons, we may offer a partial refund or credit toward future services. Such requests must be accompanied by appropriate medical documentation and will be evaluated on a case-by-case basis.
If we make significant changes to a program after your enrollment that materially alter the nature or quality of the services offered, you may be entitled to a partial or full refund at our discretion.
If we are unable to deliver a significant portion of the services promised due to circumstances within our control, you may be entitled to a proportional refund reflecting the value of services not delivered.
Before initiating a chargeback with your payment provider, we request that you contact us directly to resolve any issues or concerns. Unauthorized chargebacks may result in the termination of your account and access to our services.
If you believe you have been charged incorrectly, please contact our customer service team at contact@Prrobtex.com with details of the transaction.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The Refund Policy applicable to your purchase is the version in effect at the time of your purchase or enrollment.
If you have any questions about our Refund Policy or would like to request a refund, please contact us:
By email: contact@Prrobtex.com
By phone: +449124820761
By mail: Flat 21 Toby Ways, Port Paul N10 3DS, United Kingdom
Registration Number: 34588096